This website is operated by Nault Pets. Throughout the site, the terms “we,” “us,” and “our” refer to Nault Pets.

Nault Pets provides this website, including the information, products, features, and services available through it, subject to your acceptance of these Terms of Service and our other published policies.

These Terms apply to visitors, customers, and any other person who accesses or uses our website.

By using this website, you confirm that you have reached the age of majority in your place of residence or that you are using the website with the permission and supervision of a parent or legal guardian.

You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose. You must comply with all applicable laws while using the site.

We reserve the right to refuse or restrict access to the website or our services when reasonably necessary to protect customers, prevent fraud, enforce these Terms, or comply with applicable law.

You may not reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the website or its content without written permission from Nault Pets, except where permitted by law.

We aim to present product descriptions, dimensions, materials, colors, images, care instructions, and other details as clearly and accurately as possible.

Product colors and appearance may vary slightly depending on screen settings, lighting, manufacturing batches, or other reasonable production differences.

Customers are responsible for reviewing product information, size guidance, intended use, and care instructions before completing a purchase.

Product prices, promotions, availability, and descriptions may be updated without prior notice. The price displayed at checkout when an order is submitted will generally be the applicable purchase price.

Products may be available in limited quantities. Adding an item to a cart does not reserve inventory or guarantee availability.

We reserve the right to correct clear pricing, description, or inventory errors. If an affected order cannot be fulfilled, we will notify the customer and refund any applicable amount already charged for the unavailable or cancelled item.

We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, payment issues, unavailable inventory, pricing errors, unusual order quantities, or misuse of promotional offers.

If we change or cancel an order after it has been submitted, we will attempt to notify you using the email address provided during checkout.

You agree to provide complete, current, and accurate purchase, payment, billing, and delivery information. Incorrect or incomplete information may cause delays, failed delivery, or order cancellation.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable payment provider to process the transaction.

Payment services may be provided by third-party processors. Nault Pets does not directly control the availability, approval, security checks, or processing times of those providers.

Most orders are expected to arrive within 7–20 business days from the purchase date, including order processing. Products with shorter delivery estimates may display a specific timeframe directly on their product pages.

Orders are typically processed within 3–5 business days. Tracking information is sent after the order has been dispatched.

Delivery estimates are not guaranteed. Carrier delays, customs processing, weather conditions, holidays, service disruptions, or incorrect delivery information may affect delivery.

Orders containing multiple products may be shipped in separate packages and arrive on different dates.

Eligible return or exchange requests must be submitted within 14 calendar days of confirmed delivery.

Items must generally be unused, unwashed, undamaged, and in their original condition. Hygiene, safety, final-sale, used, washed, altered, or customer-damaged items may not be eligible.

All return requests must be reviewed and approved before an item is sent back. Additional conditions, exclusions, shipping responsibilities, and refund processing details are described in our Returns & Exchanges Policy.

Our website may use or provide access to services operated by third parties, including payment processors, shipping carriers, tracking tools, review platforms, analytics providers, and social media services.

Third-party services may be governed by their own terms, privacy practices, availability, and technical limitations. Nault Pets is not responsible for external websites or services that we do not own or control.

You should review the applicable terms and policies before using or providing information to an external service.

The submission, collection, and use of personal information through our store are governed by our Privacy Policy and applicable privacy choices presented on the website.

You are responsible for keeping any account credentials secure and for notifying us if you suspect unauthorized access to your account or order information.

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, delivery estimates, or other content.

We reserve the right to correct inaccurate information and update or cancel an affected order when reasonably necessary. If payment has already been collected for a cancelled item, the applicable amount will be refunded.

You may not use the website or its content to:

• Violate applicable laws or the rights of another person
• Submit false, fraudulent, misleading, or harmful information
• Attempt unauthorized access to the website or related systems
• Transmit malware, malicious code, or disruptive content
• Collect personal information without authorization
• Interfere with the security or proper operation of the website
• Copy or exploit protected content without permission

We work to keep our website, product information, checkout, tracking features, and customer support available and accurate. However, temporary interruptions, maintenance, technical errors, or third-party service disruptions may occasionally occur.

Except for warranties or consumer rights that cannot legally be excluded, the website and its features are provided on an “as available” basis. Nothing in these Terms limits rights or remedies that cannot be waived under applicable law.

To the maximum extent permitted by applicable law, Nault Pets will not be liable for indirect, incidental, special, or consequential losses resulting from the use or inability to use the website, except where such liability cannot legally be limited or excluded.

Nothing in this section excludes responsibility for matters that cannot lawfully be excluded, including mandatory consumer protections.

We may suspend or terminate access to the website or related services when a user materially violates these Terms, engages in fraudulent or harmful conduct, or creates a security or legal risk.

Obligations and rights that reasonably should continue after termination will remain in effect, including payment obligations, intellectual property rights, disclaimers, and limitations permitted by law.

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

These Terms, together with our posted store policies and any applicable order information, form the agreement between you and Nault Pets concerning use of the website and purchases made through it.

These Terms are interpreted according to the laws applicable to Nault Pets, the transaction, and the customer’s location, as required.

Nothing in these Terms is intended to remove or restrict mandatory consumer rights that apply to your purchase.

We may update these Terms when our website, products, services, policies, or legal obligations change.

The current version will be posted on this page with its latest update date. Continued use of the website after an update means that the revised Terms will apply to future use and purchases, subject to applicable law.