Nault Pets operates this online store and is responsible for describing how personal information is handled through our website and customer experience.

Shopify provides the ecommerce platform that allows us to offer products and process transactions. Other service providers may also process information on our behalf as described below.

The information we collect depends on how you interact with Nault Pets. It may include:

• Contact information, such as your name, email address, shipping address, billing address, and phone number if provided
• Order information, including purchased products, order value, discounts, fulfillment status, returns, and customer service history
• Payment and transaction information processed through authorized payment providers
• Account information, preferences, saved details, and login information when customer accounts are available
• Communications you send through forms, email, reviews, support requests, or other customer service channels
• Device and usage information, such as IP address, browser, device type, operating system, time zone, pages viewed, products viewed, referring pages, and interactions with the website
• Marketing and advertising information, including campaign interactions, cookie identifiers, and information about how you reached or used our website

We may collect personal information directly from you when you place an order, create an account, subscribe to communications, submit a review, request support, or otherwise interact with us.

We may also collect information automatically through cookies, pixels, tags, local storage, server-side technologies, analytics tools, and similar technologies.

Information may also be received from service providers and business partners, such as Shopify, payment processors, advertising platforms, shipping carriers, fulfillment partners, tracking tools, review providers, and analytics services.

We may use personal information to:

• Process payments and complete purchases
• Prepare, fulfill, ship, and track orders
• Provide order confirmations and service updates
• Respond to questions, returns, complaints, and support requests
• Maintain customer accounts and shopping preferences
• Detect fraud, abuse, unauthorized activity, or security risks
• Operate, maintain, test, and improve our website
• Understand website performance and customer interactions
• Personalize content, products, and shopping experiences
• Send marketing communications when permitted and consistent with your preferences
• Measure advertising performance and improve campaigns
• Comply with legal, tax, accounting, and regulatory obligations
• Enforce our terms, policies, and legal rights

Our website may use cookies and similar technologies that are necessary for checkout, account access, security, preferences, analytics, website performance, and advertising.

We may use advertising and analytics services, including tools provided by Shopify and Meta. Depending on our configuration, information about website activity and purchases may be sent through browser-based tools, server-based integrations, or both.

These technologies may help us understand website activity, measure campaign results, prevent fraud, personalize experiences, and display advertising that may be more relevant to customers.

Where required, non-essential technologies are subject to consent or other privacy choices made through our website. You may also be able to manage cookies through your browser, although disabling certain cookies may affect website functions.

We may disclose personal information only when reasonably necessary for the purposes described in this policy, including to the following categories of recipients:

• Shopify and ecommerce platform providers
• Payment processors and fraud-prevention providers
• Shipping carriers, suppliers, and fulfillment partners
• Order tracking and delivery service providers
• Customer review and customer support providers
• Website hosting, technical, and security providers
• Analytics, measurement, and advertising platforms
• Professional advisers, auditors, insurers, and consultants
• Government authorities or other parties when disclosure is required or permitted by law
• Parties involved in a merger, financing, acquisition, restructuring, or transfer of business assets

Service providers are permitted to use information according to their agreements, instructions, independent legal obligations, and applicable privacy policies.

Nault Pets does not sell personal information in exchange for money. However, certain uses of advertising, analytics, cookies, pixels, or similar technologies may be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws.

Where applicable, customers may request to opt out through the privacy choices made available on our website. We may also recognize supported browser-based preference signals, such as Global Privacy Control, where required and supported by our privacy configuration.

When you subscribe to marketing communications, we may use your contact information to send product news, educational content, promotions, and other Nault Pets updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message. You may still receive non-promotional communications relating to orders, transactions, security, or customer support.

We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal or operational requirements.

When information is no longer reasonably needed, it may be deleted, anonymized, or retained only where required or permitted by law.

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, transmission method, storage system, or security measure can be guaranteed to be completely secure. Customers should use caution when transmitting information online and protect their account credentials where applicable.

Depending on your location and applicable law, you may have the right to:

• Request information about the personal data we process
• Request access to or a copy of your personal information
• Request correction of inaccurate personal information
• Request deletion of eligible personal information
• Request transfer or portability of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising, sale, or sharing
• Object to or restrict certain processing activities
• Appeal the denial of a privacy request where applicable
• Exercise applicable rights without unlawful discrimination or retaliation

We may need to verify your identity before processing a request. Certain information may be retained or excluded from a request when permitted or required by law.

An authorized representative may submit a request where permitted, but we may require evidence of authorization and identity verification.

Our website and products are intended for adults shopping for pets and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information through our website, please contact our support team so the matter can be reviewed.

Nault Pets and its service providers may process or store information in countries other than the country where you live. Privacy and data protection laws may differ between jurisdictions.

Where required, appropriate contractual, technical, or legal safeguards may be used for international processing and transfers.

Our website may contain links to websites, applications, social networks, or services operated by third parties.

Nault Pets does not control the privacy, security, availability, or content of services that we do not own. We encourage you to review the privacy policies of third parties before providing them with personal information.

We may update this Privacy Policy when our website, services, providers, technology, legal obligations, or privacy practices change.

The latest version will be posted on this page with an updated revision date. Material changes may also be communicated through other appropriate methods where required.